Over 130 years of combined team experience.

FAQ's

LEATHER CLEANING AND CONDITIONING

Q. My sofa needs cleaning. Can you work miracles?
A. All kidding aside, we can usually help the appearance of your leather quite a bit, and of course leave it physically clean. Removing soils and oils also prevents them from chemically attacking the leather finish, and penetrating into the corium (substrata). As your leather ages, however, microscopic cracks develop which can become stained. Eventually, refinishing becomes necessary to achieve significant cosmetic improvement.

Q. What does your conditioning process do for my leather?
A. Our thorough, hand-applied conditioner restores beneficial oils and water to your leather to help maintain optimum moisture content. This keeps it supple, which helps reduce severe creasing which can lead to cracking.

Q. How often should my leather be conditioned?
A. It depends on how you use it, and how harsh your environment is. Exposure to sunlight and air flow accelerate the drying-out process. Rule of thumb; every 6 months to 2 years.

Q. Can I condition my leather myself?
A. Yes, if you use the right product (we recommend ours). Many products suitable for, say, saddle leather or footwear should never come near your upholstery, as is the case with some “cleaning protectants” which contain silicones.


REPAIR AND REFINISHING

Q.Can you repair my existing leather if it is cut or scraped?
A. Usually, if the damage is not too bad, and the leather is not completely unfinished. We use synthetic filler materials to make the functional part of the repair, and the area is then refinished.

Q. My suite is badly faded from the sun. What can I do about it?
A. Unless the leather itself has been damaged on it’s surface, we can match your original color, and refinish the pieces.

Q.Can that be done in my home?
A. Usually yes. We can do the work where the furniture sits, Or in your garage.  Odors are minimal and turn-around time is thus reduced to a day or two.  OR we can do it in our shop if you prefer. Pick up and delivery charges then apply, or you can bring your furniture to us.

Q. Do you actually dye my leather?
A. If you have vat dyed leather, then it does not need to be redyed. We restore the surface finish which was applied to your vat dyed leather by the tanner in the first place. This finish consists of a color coat and a clear coat for abrasion resistance and stain protection.


REUPHOLSTERY

Q.If you can’t repair the damage to my leather, do I need to reupholster the entire piece?
A. Usually not, unless the leather on the entire piece is nearing the end of it’s useful life anyway. More often than not, we can just reupholster the damaged area.

Q. If I need partial reupholstery, can you match my original leather’s color and type?
A. If your furniture item is fairly new, we may be able to obtain your leather from the manufacturer and use it to replace a panel which is beyond repair. At other times we can find a very close match from one of our sources. Failing this, and sometimes to avoid buying a whole hide, we can custom finish a suitable piece of leather to match yours.

Q. Do you have some nice leathers available if I choose complete reupholstery?
A. We have a beautiful assortment of soft, supple, top grain and full grain hides from which you can choose, and some exotic selections as well. You can also obtain leather from another source, and have us do the work for you.


STAINGUARDING

Q. What is stainguarding?
A. It is the application of a temporary, invisible film to your vulnerable unfinished leather (suede, full aniline, etc.) to help it repel spills and other staining influences. The leather does not become stainproof, but much more stain resistant.

Q. How long does stainguarding last?
A. Nominally 6 – 24 months, depending upon what usage the furniture gets. Seldom used, ornamental pieces will not need frequent reapplication.

Q. Can it be done in my home?
A. Absolutely


GENERAL

Q. Would I be better off just buying new furniture if my leather needs a lot of work?
A. Maybe, if your furniture is what we call “disposable” quality. We suggest that you consider several factors in making this decision:

  1. Did I buy quality in the first place, and am I therefore confident that the frame and foundation materials are worth retaining?
  2. Do I still like the style and function of the piece?
  3. Do I want to shop around for new, or stick with the known quantity?

Q. Do you charge to come out to my home and look at my furniture?
A. If you bring your piece to our shop, there is no estimate fee.  Obviously, that is not always convenient. If we come to you, we charge a small fee which is credited toward the cost of any work which you have us do.

Q. How do I use your service?
A. The approach we have found which serves our customers best is:

A) Visit your home or office to evaluate your furniture’s needs, and provide you with recommendations and price quotes.
B) Return to your home to actually perform the work.  This approach spares our clients any disappointment which might arise if we schedule work but, upon seeing your piece, realize a particular service is not appropriate. (i.e. the piece does not need just cleaning but refinishing, or that it needs partial upholstery vs. an in-home repair).


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